Shopping online
No, we only deliver within the Netherlands.
The average delivery time within the Netherlands is 2-3 working days after the shipping date. On holidays the delivery time may be longer.
At Ivy Beau you can choose the following payment methods for your purchases:
iDeal, Mastercard, Visa, Maestro, Apple Pay, Google Pay
Shipping costs: €3.95.
Free shipping on orders over €100.
Return costs: €3.95
Yes, once your order has been shipped, you will receive a track & trace link by email with which you can track your package.
You can contact us by email at info@ivybeau.com or by phone at +31 (0)251 316313 . Our customer service is available Monday to Friday between 08:00-18:00.
Yes! We have Ivy Beau sales points throughout the Netherlands. You can easily find a store near you using our storefinder.
Yes, you can buy an Ivy Beau gift card. Buy your Ivy Beau gift card here.
You cannot use our gift card at our points of sale. The gift card can only be redeemed via our webshop. To use the gift card, you can choose 'redeem gift card' at the payment method before completing your order.
Returns
You can request a return within 30 days of receiving your order.
Returns take up to 14 days to be processed at our warehouse. Once this has been done, you will receive an email confirming the return. If you have not received confirmation after 14 days, please contact customer service and include proof of return and a list of the returned items.